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Frequent Asked Questions
Do I have to pay for return shipping?
No, you do not need to pay for return shipping! At Shopping Modes, we aim to make your shopping experience hassle-free. If you need to return an item, we will cover the return shipping costs for eligible returns. Please ensure the item is unused, in its original condition, and returned within 30 days of delivery. Contact our customer service team for assistance, and we’ll provide you with a prepaid return label.
Are there any items that cannot be returned?
Yes, personalised engraved items cannot be returned. Since these items are customised specifically for you, they are non-refundable and non-returnable unless they arrive damaged or defective. We encourage you to double-check all details before placing your order for personalised items. Contact our customer service team for assistance if you have any questions or concerns.
How do I initiate a return?
Initiating a return is simple and hassle-free! Follow these steps:
- Contact Us: Email our customer service team at support@shoppingmodes with your order number, the item you wish to return, and the reason for the return.
- Receive Instructions: Once your return is approved, we will provide you with a prepaid return label and detailed instructions on how to send the item back.
- Package the Item: Ensure the item is unused, in its original packaging, and securely packed to avoid damage during transit.
- Ship the Item: Attach the prepaid return label to the package and drop it off at your nearest shipping carrier location.
Once we receive and inspect the returned item, we will process your refund or exchange promptly. If you have any questions, feel free to reach out to our support team!
Can I use multiple payment methods for a single order?
At this time, Shopping Modes does not support using multiple payment methods for a single order. Each order must be completed using one payment method, such as a credit card, debit card, PayPal, or another accepted form of payment.
If you have questions or need assistance with payment options, feel free to contact our customer service team. We’re here to help!
When will my credit card be charged for my order?
Your credit card will be charged at the time of purchase. Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
If you encounter any issues during checkout or have questions about your payment, please contact our customer service team for assistance. We're here to help!